The types of personal information we collect.
The data we collect and process primarily consists of personal identifiers, which include but are not limited to, name, address, and other contact details.
How we obtain personal information and why we have it.
The majority of the personal information we process is directly provided by you when using our online store. This information is collected through form completions or communication via phone or email.
The purpose of collecting this information is to facilitate order shipments, send invoices to designated addresses, and contact you regarding orders, inquiries, and promotional offers (based on your marketing preferences).
Rest assured, we do not share any of the personal information we obtain.
In accordance with the UK General Data Protection Regulation (UK GDPR), our lawful basis for processing this information is your consent. You have the right to withdraw your consent at any time, which can be done by contacting us through our contact form.
How we store your personal information.
We prioritize the secure storage of your personal information.
We retain personal identifiers for the duration of our business operations or until you exercise your right to erasure. Upon exercising this right, we will securely dispose of your information by removing all personal identifiers from our secure storage.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us via our contact form if you wish to make a request.
Cookies.
What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide a better browsing experience. Cookies can be temporary (session cookies) or stored on your device until you delete them (persistent cookies).
The types of cookies we use:
Third-party cookies.
We exclusively utilise third-party cookies specifically for Google Analytics purposes. Google Analytics plays a vital role in enhancing our services by providing valuable insights into user interactions with our website. Disabling third-party cookies is possible as they are not essential for our operations.
Strictly necessary cookies.
Strictly necessary cookies are vital for supporting the core functionality of our website and cannot be disabled. These cookies play a crucial role in tracking user interactions, such as managing notifications to avoid repetitive prompts, remembering user login status, and ensuring security features are in place.